Technical Services Engineer (Remote)

Confidential client: an established global designer and manufacturer of protection relays and disturbance fault recorders for the electric power industry, trusted by utilities and industries worldwide.

Position snapshot

• Title: Technical Services Engineer
• Location: Remote, USA (Northeast US preferred)
• Base salary: USD 100,000 to 140,000 a year
• Reports to: Manager, Technical Services
• Type: Full time
• Travel: up to 20% within the US, Canada and internationally
• Work eligibility: US citizens or Green Card holders

The role

You will own the technical side of the company's relationship with its customers: utilities and industrial users who rely on its protection and recording equipment. The ideal engineer has delivered top-quality technical service and problem solving to current and prospective customers, supported the sales team, and built expert-level knowledge of power system protection and automation, specifically relays and recorders.

Key responsibilities

• Help customers apply the company's products through visits, demonstrations, training courses and phone support.
• Meet customers to identify the feature sets products need to win in the market, and feed this to Marketing.
• With the Technical Services group, resolve customer concerns through application notes, conference papers, answers to questions and online demonstrations.
• Contribute customer service insight to Marketing plans and reviews: resolve problems, spot service trends and propose system improvements.
• Help prepare and present winning proposals for products, services and systems.
• Act as a secondary customer contact on technical matters.
• Train customers and support installation, commissioning and operation, on site and remotely.
• Take part in industry technical forums such as NASPI and IEEE PSRC.
• Contribute to manuals, datasheets, ordering guides and other customer literature.
• Support marketing, sales, application engineering and product development.
• Keep your knowledge current through training, professional reading, networks and professional bodies, and maintain expert knowledge of the product range.
• Deliver assigned work on schedule, within budget and to a high standard; take on project management and supervisory duties as assigned.

What you bring

• B.S. in Electrical Engineering (mandatory).
• 5 to 10 years working with protective relays and recorders.
• Working knowledge of electric power systems, practices and philosophies, and of protective relay application at a utility or engineering firm.
• Experience with EMTP, load flow and short circuit studies.
• Excellent technical training, speaking and writing skills, and strong computer and business software skills.
• A passion for customer success, team spirit and exceptional organization and "get it done" skills.
• The ability to manage time well across multiple demands, including when working remotely.

All applications are handled in confidence by a Dedicated HR Services partner. The client is named to shortlisted candidates only.